Privacy Policy

1. Scope

This Privacy Policy applies when you visit cyclistkit.com.au, create an account, place an order, submit a review, contact us, subscribe to marketing, or otherwise interact with CyclistKit.

We handle personal information in accordance with applicable Australian privacy laws and take reasonable steps to manage it openly and securely.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, billing address and delivery address.
• Order information, including products purchased, order history, delivery details, returns, refunds and customer-service records.
• Account information, such as login details, saved preferences and account settings.
• Payment information processed by Shopify and payment providers. We do not ordinarily receive or store your complete payment-card number.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages and interactions with our website.
• Communications and content, including messages, enquiries, reviews, photographs or other information you choose to submit.
• Marketing preferences, including whether you have subscribed, unsubscribed or interacted with promotional communications.

3. How We Collect Information

We collect information directly from you when you order, create an account, complete a form, contact us or submit content. We also collect some information automatically through cookies and similar technologies.

We may receive information from service providers that help operate the store, including Shopify, payment providers, delivery partners, analytics providers, review platforms and marketing services.

4. How We Use Personal Information

We may use personal information to:

• process payments, fulfil and deliver orders, and manage returns or refunds;
• provide customer support and respond to enquiries;
• create and manage customer accounts;
• detect fraud, protect customers and maintain website security;
• operate, analyse, personalise and improve the website and our services;
• send service messages about orders, accounts and policy changes;
• send marketing where you have subscribed or where otherwise permitted by law; and
• comply with legal obligations, resolve disputes and enforce our terms and policies.

5. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand website performance, prevent fraud and, where enabled, measure or personalise advertising.

You can control cookies through your browser and any privacy controls made available on the website. Blocking some cookies may affect store features, account functions or checkout.

6. When We Share Information

We may disclose personal information only where reasonably necessary to:

• Shopify, which hosts and powers our online store;
• payment processors and fraud-prevention providers;
• warehousing, fulfilment, shipping and delivery providers;
• customer-support, email, analytics, advertising and review providers;
• professional advisers, insurers, auditors or service contractors; and
• government authorities, regulators or other parties where required or permitted by law.

We do not sell personal information for money.

7. Overseas Processing

Shopify and some of our other service providers may store or process personal information outside Australia, including in Canada, the United States and other countries where they or their subcontractors operate.

Privacy laws in those countries may differ from Australian law. We take reasonable steps appropriate to our role and the services used to protect personal information handled on our behalf.

8. Marketing Choices

You can unsubscribe from promotional emails at any time using the unsubscribe link in the message. We may still send non-promotional communications needed to manage an order, account, return, security issue or legal notice.

9. Security and Retention

We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record keeping, fraud prevention, dispute resolution and legal obligations. Information may then be deleted or de-identified where appropriate.

10. Access and Correction

You may ask to access personal information we hold about you or request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

Some account details can also be reviewed or updated through your customer account.

11. Privacy Questions and Complaints

To ask a privacy question, request access or correction, or make a complaint, please use our Contact Us page and clearly describe your request.

We will review the matter and respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

12. Children

Our store is not directed to children, and we do not knowingly collect personal information from children who are not legally able to provide it. A parent or guardian may contact us if they believe a child has provided personal information without appropriate permission.

13. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for websites or services we do not control.

14. Shopify Privacy Information

Because our store is powered by Shopify, Shopify processes certain information to provide and improve its services. You can learn more through Shopify’s Consumer Privacy Policy and Privacy Portal.

15. Changes to This Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change. The latest version will be posted on this page with its updated date.

16. Contact

For privacy enquiries or requests, please submit the details through our Contact Us page.