CyclistKit Australia

Shipping Policy

Free delivery Australia-wide, clear tracking updates, and straightforward support if your parcel needs attention.

Last updated: 16 July 2026

Free Shipping Across Australia

We offer free standard shipping on all CyclistKit orders delivered within Australia. We currently do not ship internationally.

Order Processing

Orders are normally processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day.

During major promotions, public holidays or unusually busy periods, processing may take a little longer.

Estimated Delivery

Please allow approximately 7–14 days for delivery after dispatch. Delivery timeframes are estimates rather than guarantees and may vary by destination, carrier capacity, weather, peak periods or other circumstances outside our reasonable control.

Tracking Your Order

When tracking is available, we will send a shipping confirmation with the tracking details after your order is dispatched. Tracking updates can sometimes take 24–72 hours to appear after the parcel enters the carrier network.

Delivery Address

Please check your name, delivery address, unit number and postcode carefully before completing checkout. Contact us as soon as possible if you notice an error. We will try to assist, but an address may not be changeable after an order has entered processing or has been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Delays

If your order has not arrived within the expected timeframe, please check the tracking information first. If there is no useful update or the delay appears unreasonable, use our Contact Us page and include your order number.

We will investigate with the relevant delivery provider and keep you informed.

Lost, Damaged or Incorrect Parcels

If a parcel appears lost, arrives damaged, or contains the wrong item, please Contact Us promptly with your order number and clear photos where relevant. We will review the issue and arrange an appropriate solution.

Split Shipments

Some orders may arrive in more than one parcel. Where this happens, tracking details may be issued separately and parcels may be delivered on different days.