CyclistKit Australia
Returns & Refund Policy
We want you to be completely happy with your purchase. If for any reason you're not satisfied, we offer a 14-day return policy from the day your order is delivered.
Eligibility
To be eligible for a return, your item must be unused, unworn, in its original packaging, and accompanied by proof of purchase (your order number).
How to Start a Return
Please Contact Us with your order number and the reason for return. We'll reply within 1–2 business days with return instructions. Please don't send items back before contacting us — returns sent without prior approval cannot be processed.
Return Shipping Costs
You're responsible for return shipping costs unless the item arrived faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we can't guarantee we'll receive an untracked return.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, refunds are processed to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please Contact Us as soon as possible with your order number and clear photos of the issue. We'll review it and arrange the appropriate solution.
Exchanges
We don't offer direct exchanges. The fastest way to get a different item is to return the original item once your return is approved and place a new order.
Non-Returnable Items
For hygiene and safety reasons, items that have been worn, used, or opened where hygiene is relevant cannot be returned for change of mind. Gift cards are also non-returnable.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Need Help?
For questions about returns or refunds, please use our contact page and include your order number so we can assist you as quickly as possible.